Shipping Policy

Shipping Policy

At SLV, we strive to provide fast, reliable shipping to ensure that your order reaches you in a timely manner. Below you will find all the details about our shipping process, including shipping methods, delivery times, and costs.

1. Order Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday, excluding holidays). You will receive an email confirmation once your order has been processed and is ready to ship.

Please note that processing time may vary during peak seasons (e.g., holidays, sales) or due to factors beyond our control (e.g., product availability, payment verification). In such cases, we will notify you of any delays.
 

2. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. The delivery times and costs depend on the shipping method you choose, your delivery address, and the size/weight of your order

Please note: These are estimated delivery times and may vary depending on external factors such as weather, customs (for international orders), or other delays.

3. Shipping Rates

Shipping rates are calculated based on the weight of your order, shipping destination, and the selected shipping method. You will be able to see the shipping options and their associated costs at checkout before completing your purchase.

We offer free standard shipping on orders over $[X] within [Country] and may offer free or discounted international shipping for orders above a certain threshold.

4. International Shipping

We currently offer international shipping to the following countries:

• [List of countries you ship to, e.g., United States, Canada, United Kingdom, Australia, etc.]

Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. These charges vary depending on the country and are assessed by the customs office upon arrival. Unfortunately, we cannot control or predict these fees.

If you have any questions about international shipping or potential customs charges, we recommend contacting your local customs office before placing an order.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can track your order through the shipping carrier’s website using this tracking number.

Please allow [24–48] hours for the tracking information to update after receiving your shipment confirmation.

6. Shipping Restrictions

We currently do not ship to the following regions:

• [List regions or countries where you do not offer shipping, e.g., PO Boxes, remote areas, embargoed countries, etc.]

If your delivery address is in a restricted area, we will contact you to discuss alternatives or offer a refund.

7. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or lost packages due to incorrect or incomplete shipping information. If you realize you've made a mistake with your shipping address, please contact us as soon as possible through email to make corrections before your order ships.

8. Lost or Damaged Packages

We take great care in packaging and shipping your orders, but if your package is lost or damaged in transit, please contact us through email within [7–14] days of the expected delivery date. We will work with the shipping carrier to resolve the issue. If necessary, we will provide a replacement or issue a refund according to our Refund Policy.

9. Delivery Delays

While we strive to ensure timely delivery, there are certain factors outside of our control (such as weather, natural disasters, customs delays, or carrier issues) that may cause delays. If your order has not arrived within the estimated delivery time, please contact us at [Your Contact Email], and we will assist you in tracking down your package.

10. Returns and Exchanges

For details on returning or exchanging an item, please refer to our [Refund Policy] or [Return Policy]