Privacy Policy

Privacy Policy

At SLV, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website make a purchase, or engage with us in other ways.

1. Information We Collect

We collect personal information in the following ways:

a. Information You Provide Us
When you make a purchase, register an account, subscribe to our newsletter, or contact customer service, you may provide us with the following information:

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment information (credit card details, billing information)
• Order details (items purchased, quantity, etc.)
• Preferences or survey responses

b. Information We Automatically Collect
When you visit our website, we automatically collect information about your interaction with our site, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited on our website
• Time spent on the website
• Referring website (if applicable)

c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., web beacons, pixel tags) to enhance your shopping experience and gather analytical data. These technologies help us track your preferences, remember your shopping cart, and improve our marketing efforts. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and complete your orders, including payment and shipping
• To communicate with you about your orders, provide customer support, or address inquiries
• To personalize your shopping experience and suggest products that may interest you
• To send marketing communications (if you opt-in) such as promotional emails, offers, and updates
• To improve our website, products, and services based on usage patterns and feedback
• To detect and prevent fraud, and ensure the security of our website and transactions
• To comply with legal obligations or enforce our terms of service

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information:

• All sensitive data (such as credit card details) is encrypted using Secure Socket Layer (SSL) technology during transmission.
• We follow industry-standard procedures to store and safeguard personal information.
• Access to personal information is restricted to authorized personnel only.

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with third-party service providers who assist in running our business, such as:

• Payment processors
• Shipping and delivery companies
• Email marketing services
• Website analytics providers
• Customer service tools

These third parties only have access to the personal information necessary to perform their duties and are prohibited from using it for any other purposes.

We may also share your information if required by law, to comply with a legal process (e.g., a subpoena), or to protect the rights, property, and safety of SLV and our customers.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request to see the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request to delete your account or personal data, subject to legal and contractual obligations.
• Opt-Out of Marketing Communications: You can unsubscribe from our promotional emails at any time by clicking the unsubscribe link in the emails or contacting us directly.
• Cookie Settings: You can manage cookie preferences through your browser settings.

For any requests regarding your personal data, please contact us at [Your Contact Email].

6. Third-Party Links

Our website may contain links to third-party websites, products, or services. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have collected such information, please contact us, and we will take appropriate steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. We will notify you of significant changes by posting a notice on our website or sending an email. The date of the most recent update will always be listed at the top of this page.