Refund Policy

Refund Policy

At SLV, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our Refund Policy below to understand your rights and how to request a refund.

1. Eligibility for Refunds

We offer a refund on certain items under the following conditions:

• Product Condition: The product must be in its original, unused condition. It must be returned with all original packaging, tags, and any accessories that came with it (if applicable).
• Timeframe: You must request a refund within [30] days of receiving your order. After [30] days, we are unable to offer a refund or exchange.
• Non-refundable Items: Certain items are non-refundable. These may include:
  • Personalized or custom products
  • Gift cards
  • Downloadable software or digital products
  • Health and hygiene products (e.g., cosmetics, underwear) if opened or used
  • Items on sale or clearance (unless otherwise specified)

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Your Contact Email] or call [Your Contact Phone Number] within [30] days of receiving your order. Please include the following information in your message:
   • Your order number
   • The product(s) you want to return
   • A brief explanation of why you’re requesting a refund
2. Return Instructions: After reviewing your request, we will provide you with return instructions and a return authorization number (if applicable). Please ensure the product is securely packaged for return.
3. Return Shipping: Unless the return is due to an error on our part (e.g., defective product or incorrect item shipped), you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
4. Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take [5-10] business days for the refund to appear in your account, depending on your bank or payment provider.

3. Exchanges

If you would like to exchange an item for a different size or color, please follow the same steps as above to initiate a return. If the item is in stock, we will ship the new item to you as soon as we receive the returned product.

Please note that exchanges are subject to product availability. If the item is no longer available, we will issue a refund.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [7] days of receiving your order. We will cover the return shipping costs and offer you a full refund or a replacement, depending on your preference.

Please include photos of the damaged or defective product in your refund request email to help us assess the issue and process your claim quickly.

5. Partial Refunds

In some cases, only a partial refund may be issued, including:

• Items that are not returned in their original condition, are damaged, or are missing parts.
• Any item that is returned after the specified return period.

6. Late or Missing Refunds

If you haven’t received your refund after 4 business days of processing, please check with your bank or payment provider to ensure the refund has been processed. If you still have not received it, contact us at [Your Contact Email], and we’ll assist you in resolving the issue.

7. Cancelling an Order

If you wish to cancel an order, please contact us as soon as possible. Orders are processed quickly, and once an item has been shipped, it cannot be cancelled. If the item has not yet been shipped, we will do our best to accommodate your cancellation request and issue a refund.